Security

• Are my personal information and medical records secure?
• How do I access my medical records from Healthdoc?
• Is recording of a video consultation from Healthdoc App allowed?
• What happen to my personal information if I decide to delete the Healthdoc app in the future?
• Where do HBI store my data?
• Why is an identification card required in order to book an appointment for video consultation?

About

• Whats is Healthbridge about?

Address and Operating Hour

• What are Healthbridge app operating hours?
• Where is Healthbridge located at?

Consultation

• Can I get medical certificate?
• If I miss my telemedicine appointment, will I get charged?
• If I’m not in Singapore, can I still access Healthdoc App?
• Is doctor available for a teleconsultation right away?
• Is there anything I need to prepare prior to my telemedicine online doctor consultation?
• What can I expect from my video consultation via Healthdoc App?
• What conditions can Healthdoc online doctors treat via telemedicine?

Cancellation and Reschedule

• Can I cancel or reschedule my appointment?

Personal Data

• Are my personal information and medical records secure?
• Is my personal information and health records secured and protected on Healthdoc?
• Where do HBI store my data?