Frequently Asked Questions
- Are my personal information and medical records secure?
- How do I access my medical records from Healthdoc?
- Is recording of a video consultation from Healthdoc App allowed?
- What happen to my personal information if I decide to delete the Healthdoc app in the future?
- Where do HBI store my data?
- Why is an identification card required in order to book an appointment for video consultation?
- Can I get medical certificate?
- If I miss my telemedicine appointment, will I get charged?
- If I’m not in Singapore, can I still access Healthdoc App?
- Is doctor available for a teleconsultation right away?
- Is there anything I need to prepare prior to my telemedicine online doctor consultation?
- What can I expect from my video consultation via Healthdoc App?
- What conditions can Healthdoc online doctors treat via telemedicine?