How can we help?
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Security
- Are my personal information and medical records secure?
- How do I access my medical records from Healthdoc?
- Is recording of a video consultation from Healthdoc App allowed?
- What happen to my personal information if I decide to delete the Healthdoc app in the future?
- Where do HBI store my data?
- Why is an identification card required in order to book an appointment for video consultation?
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About
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Address and Operating Hour
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Consultation
- Can I get medical certificate?
- If I miss my telemedicine appointment, will I get charged?
- If I’m not in Singapore, can I still access Healthdoc App?
- Is doctor available for a teleconsultation right away?
- Is there anything I need to prepare prior to my telemedicine online doctor consultation?
- What can I expect from my video consultation via Healthdoc App?
- What conditions can Healthdoc online doctors treat via telemedicine?
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Cancellation and Reschedule
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Personal Data
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Where do HBI store my data?
UpdatedJuly 16, 2022
HBI using blockchain technology, your health data is encrypted, making the health report dispostry safe and secure. HBI affiliate with Plato which is a Web-based software providers that can store your data on multiple hard disks, rather than one – so that even if one hard disk fails, your data will still be kept safely on others.
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